Attention Queue
Items that require supervisor review before the AI can continue or a customer reply can be sent.
Open reviews
5
High priority
3
Approval lane
1
Approval
1
Outbound replies waiting for review
Low confidence
1
AI confidence below supervisor threshold
Escalated
1
Human judgment or customer risk needed
Failed tool/send
1
Tool run or message delivery failed
Queue
Review Worklist
5 items
Contact
Avery Hill
web_chat
Reason
New lead wants AC tune-up pricing and earliest availability.
Intent
Pricing Lead
Confidence
93%
Age
28m
Priority
High
Attempts
1
Contact
Jordan Lee
sms
Reason
Customer only said hello, so the next step is service discovery.
Intent
Discovery
Confidence
74%
Age
17m
Priority
Normal
Attempts
1
Contact
Sam Patel
sms
Reason
Account support needs verification before disclosing appointment details.
Intent
Account Support
Confidence
90%
Age
13m
Priority
Normal
Attempts
2
Contact
Morgan Reed
web_chat
Reason
CRM or send action needs retry or manual handling.
Intent
Crm Tool Failure
Confidence
88%
Age
9m
Priority
High risk
Attempts
2
Contact
Casey Wong
email
Reason
Refund and cancellation request requires human takeover.
Intent
Refund Or Cancellation
Confidence
96%
Age
6m
Priority
High risk
Attempts
2
| Contact | Reason | Intent | Confidence | Age | Priority | Attempts | |
|---|---|---|---|---|---|---|---|
Avery Hill web_chat | New lead wants AC tune-up pricing and earliest availability. | Pricing Lead | 93% | 28m | High | 1 | Review |
Jordan Lee sms | Customer only said hello, so the next step is service discovery. | Discovery | 74% | 17m | Normal | 1 | Review |
Sam Patel sms | Account support needs verification before disclosing appointment details. | Account Support | 90% | 13m | Normal | 2 | Review |
Morgan Reed web_chat | CRM or send action needs retry or manual handling. | Crm Tool Failure | 88% | 9m | High risk | 2 | Review |
Casey Wong email | Refund and cancellation request requires human takeover. | Refund Or Cancellation | 96% | 6m | High risk | 2 | Review |