RS

Command Center

Live supervision surface for queue health, AI confidence, approval load, and pod coverage.

May 31, 2026 11:48 AM
Live Ops Snapshot
Light-mode control surface for queues, supervision pods, and readiness checks.
2 SLA risks3 approvals
Pod coverage
1

Supervision groups online

Active queues
4

Routing lanes under watch

Readiness checks
3/4

Channels reporting usable state

Open queue

5

Needs review or active monitoring

SLA risk

2

Conversations trending late

Approval load

3

Drafts waiting on supervisor action

Pods staffed

1

Supervisor pods currently assigned

Coverage
Supervisor Pods
1 pods
Pod
Intake Pod
Rio Santos
Load
5
Status
Watch
Exceptions
Attention Summary
3 open
Type
Approval
Count
1
Owner
Intake Pod
Severity
Pending
Type
Low confidence
Count
1
Owner
Intake Pod
Severity
Review
Type
Escalated
Count
1
Owner
Intake Pod
Severity
High risk
Type
Failed tool/send
Count
1
Owner
Intake Pod
Severity
High risk
Routing
Active Queue Health
Queue
Sales
Backlog
1
Oldest
28m
AI Confidence
93%
Health
Healthy
Queue
Support
Backlog
2
Oldest
13m
AI Confidence
89%
Health
At risk
Queue
Discovery
Backlog
1
Oldest
17m
AI Confidence
74%
Health
Healthy
Queue
Retention
Backlog
1
Oldest
6m
AI Confidence
96%
Health
At risk