Command Center
Live supervision surface for queue health, AI confidence, approval load, and pod coverage.
May 31, 2026 11:48 AM
Live Ops Snapshot
Light-mode control surface for queues, supervision pods, and readiness checks.
2 SLA risks3 approvals
Pod coverage
1
Supervision groups online
Active queues
4
Routing lanes under watch
Readiness checks
3/4
Channels reporting usable state
Open queue
5
Needs review or active monitoring
SLA risk
2
Conversations trending late
Approval load
3
Drafts waiting on supervisor action
Pods staffed
1
Supervisor pods currently assigned
Coverage
Supervisor Pods
1 pods
Pod
Intake Pod
Rio Santos
Load
5
Status
Watch
| Pod | Load | Status |
|---|---|---|
Intake Pod Rio Santos | 5 | Watch |
Exceptions
Attention Summary
3 open
Type
Approval
Count
1
Owner
Intake Pod
Severity
Pending
Type
Low confidence
Count
1
Owner
Intake Pod
Severity
Review
Type
Escalated
Count
1
Owner
Intake Pod
Severity
High risk
Type
Failed tool/send
Count
1
Owner
Intake Pod
Severity
High risk
| Type | Count | Owner | Severity |
|---|---|---|---|
| Approval | 1 | Intake Pod | Pending |
| Low confidence | 1 | Intake Pod | Review |
| Escalated | 1 | Intake Pod | High risk |
| Failed tool/send | 1 | Intake Pod | High risk |
Routing
Active Queue Health
Queue
Sales
Backlog
1
Oldest
28m
AI Confidence
93%
Health
Healthy
Queue
Support
Backlog
2
Oldest
13m
AI Confidence
89%
Health
At risk
Queue
Discovery
Backlog
1
Oldest
17m
AI Confidence
74%
Health
Healthy
Queue
Retention
Backlog
1
Oldest
6m
AI Confidence
96%
Health
At risk
| Queue | Backlog | Oldest | AI Confidence | Health |
|---|---|---|---|---|
Sales | 1 | 28m | 93% | Healthy |
Support | 2 | 13m | 89% | At risk |
Discovery | 1 | 17m | 74% | Healthy |
Retention | 1 | 6m | 96% | At risk |