Agent and Supervisor Performance
Compare agent lanes, supervisor coverage, answer quality, escalation pressure, and throughput.
Active agents
6 staffed pods
9
Handled volume
Resolved conversations
202
QA average
Score across roster
92%
Escalation load
Open or tagged escalations
0
Performance
Agent Roster
Agent
Sagad Dispatch AI
Ai Agent
Supervisor
Rio Santos
Handled
62
AHT
4m 18s
QA
92%
Status
busy
Agent
Maya Cruz
Human Agent
Supervisor
Rio Santos
Handled
50
AHT
4m 18s
QA
92%
Status
reviewing
Agent
Rio Santos
Supervisor
Supervisor
Rio Santos
Handled
14
AHT
n/a
QA
n/a
Status
available
Agent
Sales Agent
AI Agent
Supervisor
Rio Santos
Handled
31
AHT
3m 42s
QA
94%
Status
Active
Agent
Support Agent
AI Agent
Supervisor
Rio Santos
Handled
26
AHT
5m 08s
QA
91%
Status
Active
Agent
Discovery Agent
AI Agent
Supervisor
Rio Santos
Handled
19
AHT
2m 54s
QA
90%
Status
Active
Agent
Technical Agent
AI Agent
Supervisor
Unassigned
Handled
0
AHT
n/a
QA
n/a
Status
Planned
Agent
Retention Agent
AI Agent
Supervisor
Unassigned
Handled
0
AHT
n/a
QA
n/a
Status
Planned
Agent
Fraud/Risk Agent
AI Agent
Supervisor
Unassigned
Handled
0
AHT
n/a
QA
n/a
Status
Planned
| Agent | Supervisor | Handled | AHT | QA | Status |
|---|---|---|---|---|---|
Sagad Dispatch AI Ai Agent | Rio Santos | 62 | 4m 18s | 92% | busy |
Maya Cruz Human Agent | Rio Santos | 50 | 4m 18s | 92% | reviewing |
Rio Santos Supervisor | Rio Santos | 14 | n/a | n/a | available |
Sales Agent AI Agent | Rio Santos | 31 | 3m 42s | 94% | Active |
Support Agent AI Agent | Rio Santos | 26 | 5m 08s | 91% | Active |
Discovery Agent AI Agent | Rio Santos | 19 | 2m 54s | 90% | Active |
Technical Agent AI Agent | Unassigned | 0 | n/a | n/a | Planned |
Retention Agent AI Agent | Unassigned | 0 | n/a | n/a | Planned |
Fraud/Risk Agent AI Agent | Unassigned | 0 | n/a | n/a | Planned |