QA/SOP Review
Rubric adherence, coaching notes, policy flags, and SOP coverage for reviewed conversations.
Average adherence
Rubric score
84%
Policy flags
Open QA findings
4
SOP coverage
4 mapped references
100%
Review queue
Awaiting supervisor action
1
QA
Rubric Adherence
Rubric
Price Range Disclosure Rubric
Score
94%
Flags
0
Status
Pass
Rubric
Account Verification Rubric
Score
88%
Flags
1
Status
Watch
Rubric
Refund And Cancellation Escalation Rubric
Score
81%
Flags
2
Status
Review
Rubric
CRM Tool Failure Handling Rubric
Score
72%
Flags
1
Status
Watch
| Rubric | Score | Flags | Status |
|---|---|---|---|
| Price Range Disclosure Rubric | 94% | 0 | Pass |
| Account Verification Rubric | 88% | 1 | Watch |
| Refund And Cancellation Escalation Rubric | 81% | 2 | Review |
| CRM Tool Failure Handling Rubric | 72% | 1 | Watch |
Controls
SOP Coverage
Mapped references100%
Price Range Disclosure Rubric
SOP: Price Range Disclosure
Account Verification Rubric
SOP: Account Verification
Refund And Cancellation Escalation Rubric
SOP: Refund And Cancellation Escalation
CRM Tool Failure Handling Rubric
SOP: CRM Tool Failure Handling