Contact Drivers
Workstream demand, channel mix, connected systems, and cost signals by contact driver.
Total contacts
5 tracked drivers
5
Top driver
Pricing leads
20%
High-risk drivers
Need supervisor review
2
Avg escalation
Across driver mix
38%
Demand
Driver Distribution
Driver
Pricing leads
Workstream
Sales
Platform
Chatwoot
Integration
Twenty CRM
Volume
1
AHT
3m 42s
CSAT
92%
QA
94%
FCR
82%
$ / Interaction
$0.08
Driver
Discovery needed
Workstream
Discovery
Platform
Chatwoot
Integration
Markdown KB
Volume
1
AHT
2m 54s
CSAT
88%
QA
90%
FCR
74%
$ / Interaction
$0.04
Driver
Account support
Workstream
Support
Platform
Chatwoot
Integration
Twenty CRM
Volume
1
AHT
5m 08s
CSAT
86%
QA
91%
FCR
78%
$ / Interaction
$0.11
Driver
Tool failures
Workstream
AI Ops
Platform
Agent Studio
Integration
Twenty CRM
Volume
1
AHT
8m 22s
CSAT
71%
QA
72%
FCR
42%
$ / Interaction
$0.19
Driver
Human takeover
Workstream
Retention
Platform
Sagad OS
Integration
Chatwoot + Twenty
Volume
1
AHT
12m 40s
CSAT
79%
QA
81%
FCR
55%
$ / Interaction
$0.27
| Driver | Workstream | Platform | Integration | Volume | AHT | CSAT | QA | FCR | $ / Interaction |
|---|---|---|---|---|---|---|---|---|---|
| Pricing leads | Sales | Chatwoot | Twenty CRM | 1 | 3m 42s | 92% | 94% | 82% | $0.08 |
| Discovery needed | Discovery | Chatwoot | Markdown KB | 1 | 2m 54s | 88% | 90% | 74% | $0.04 |
| Account support | Support | Chatwoot | Twenty CRM | 1 | 5m 08s | 86% | 91% | 78% | $0.11 |
| Tool failures | AI Ops | Agent Studio | Twenty CRM | 1 | 8m 22s | 71% | 72% | 42% | $0.19 |
| Human takeover | Retention | Sagad OS | Chatwoot + Twenty | 1 | 12m 40s | 79% | 81% | 55% | $0.27 |